Shipping policy

Last updated: October 16, 2026

Thank you for shopping with Ona. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping costs

Standard shipping is free on every order to the United States.

Delivery times

Orders ship from our fulfillment partner and typically arrive in about 10–14 days from the order date. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather or other events outside our control.

Order processing

We send your order to our fulfillment partner as soon as possible after purchase. You'll receive an email with tracking as soon as your order ships.

Order tracking

Once your order ships, we'll email you a tracking number and link. Tracking information may take a day or two to update.

Shipping destinations

We currently ship to the United States only.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged or delayed packages

If your order is lost, damaged or delayed, contact us and we will help resolve it with the carrier.

Order changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we can't modify it. Refunds for cancelled orders are processed to the original payment method.

Questions?

Contact our team at support@onacurtains.com.